Privacy
Policy

We collect information you provide directly to us, as well as data generated when you use our services.

• Account information such as your name, email address, phone number, and password when you register
• Profile and preference data including company name, job title, and communication preferences
• Payment information processed securely through third-party payment providers (we do not store full card numbers)
• Usage data including pages visited, features used, time spent, and actions taken within our platform
• Device and technical information such as IP address, browser type, operating system, and referring URLs
• Communications you send us, including support requests, feedback, and survey responses

LokDigital uses the information we collect to deliver, improve, and personalise our services.

• Create and manage your account and provide the services you've requested
• Process transactions and send purchase confirmations and invoices
• Send service-related communications including updates, security alerts, and support messages
• Personalise your experience and surface relevant features and recommendations
• Analyse usage patterns to improve performance and develop new features
• Comply with legal obligations and enforce our terms of service

We do not sell, rent, or trade your personal information. We may share your data only in these limited circumstances:

• With service providers (hosting, analytics, payments) under strict data processing agreements
• With your consent, when you integrate third-party tools or share information publicly
• To comply with applicable laws or valid legal processes such as court orders
• In connection with a merger or acquisition — we will notify you before data is transferred
• To protect the rights, safety, or property of LokDigital, our users, or the public

We use cookies and similar technologies to recognise your browser and improve your experience.

• Essential cookies required for the platform to function and maintain your session
• Analytics cookies that help us understand traffic and feature adoption
• Preference cookies that remember your settings and customisations

You may control or disable non-essential cookies through your browser settings. Disabling certain cookies may affect platform functionality.

We retain your personal information for as long as your account is active or as needed to provide services. When you delete your account, we delete or anonymise your data within 30 days, except where required by law.

Aggregated and anonymised data may be retained indefinitely for analytical purposes.

We implement industry-standard technical and organisational security measures including:

• Encryption of data in transit (TLS 1.2+) and at rest (AES-256)
• Regular security assessments and penetration testing
• Access controls and role-based permissions
• Incident response procedures to detect and address breaches promptly

No method of transmission over the internet is 100% secure. Contact us immediately if you suspect unauthorised access to your account.

Depending on your location, you may have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you
• Correction — ask us to correct inaccurate or incomplete information
• Deletion — request that we delete your personal data under certain conditions
• Portability — receive your data in a structured, machine-readable format
• Objection — object to processing based on legitimate interests or direct marketing
• Restriction — ask us to limit how we process your data in certain circumstances

To exercise any of these rights, contact us via Section 10. We will respond within 30 days.

LokDigital's services are not directed to children under 13. We do not knowingly collect personal information from children. If we become aware of such data, we will delete it immediately.

If you are a parent or guardian and believe your child has submitted personal information, please contact us promptly.

We may update this policy from time to time. When we make material changes, we will notify you by email or prominent notice at least 14 days before changes take effect.

Your continued use of LokDigital's services after the effective date constitutes acceptance of the revised policy.

If you have questions, want to exercise your rights, or have a privacy concern, please reach out: